FAQs

Sustainability is important to us. We use as little packaging material as possible and act in a resource-oriented and sustainable manner. We have checked film thicknesses and dimensions across the entire Ölz product range and reduced them to the bare minimum. We consistently try to avoid “too much” packaging.

Nevertheless, packaging is very important and valuable. It protects our baked goods and thus makes a positive contribution to environmental protection, as we can counteract food waste by using it consciously.

All our braids are hand-woven and each of our products is therefore unique. However, this means that standardized packaging is not possible. We have already carried out various tests on our packaging systems, which have not yet led to the desired success.

Only OPP film can currently be processed on our packaging systems. Regardless of the film thickness, it tears immediately if damaged.

When we tried to remedy this by using a larger pack, it turned out that the film is displaced by the conveyor belts and the labels slip to the side or the floor. Our technicians are working on a satisfactory solution.

We are happy to recommend that you also pack the plait in a larger bag so that it does not dry out.

In principle, we only use vegetable-based fats, oils and emulsifiers for our Ölz products. The only exceptions are those products in which we use butter made from cow's milk. The exact components and ingredients of each individual Ölz product can be found in the ingredients text on the packaging. We do not use animal fats either in the dough preparation or for greasing the baking trays and tins.

All Ölz products are suitable for an ovo-lacto vegetarian diet. The only exceptions are the Ölz Punsch Krapfen, which contain carmine. We are very committed to finding plant-based alternatives here.

We only use plant-based fats, oils and emulsifiers for our Ölz baked goods. The only exceptions are those products in which we use butter (obtained from cow's milk). In these cases, butter is clearly indicated in the list of ingredients. We do not use animal fats either in dough preparation or for greasing baking trays and tins.

The growing importance of vegan foods has made the decision easy for us. We therefore label all these Ölz products with the internationally recognized vegan label. This means that everyone can quickly and easily recognize our purely plant-based baked goods.

The Ölz Puff Pastry Pretzel, all Ölz Toasts & Sandwiches (except the Ölz Butter Toast) are made without animal ingredients, as are the following Ölz sliced breads:

• Ölz wholemeal spelt bread
• Ölz protein bread
• Ölz white bread
• Ölz grain bread
• Ölz Organic Grain Power Bread

However, these products may contain traces of milk, as we also process dairy products (e.g. butter, milk) as an ingredient in baked goods.

The ingredients of all Ölz products are printed on the packaging and can also be found on our website next to the respective product.

With reference to the EU authorization to use insect powder as a food ingredient, we are happy to assure you that no insect flour/powder is used in any of our recipes.

We source our flour from mills in the Lake Constance region, i.e. from southern Germany, Switzerland and Austria within a maximum radius of 150 km. Short distances to the suppliers mean short delivery routes and therefore low CO₂ emissions.

The flour used for our baked goods arrives fresh several times a day and is processed on the same day. This eliminates any disadvantages that long storage of this valuable raw material can entail and preserves important ingredients.

We at Ölz der Meisterbäcker have decided to switch to eggs from controlled free-range farming. A responsible next step towards improving animal welfare standards. Over 90% of our products are already baked with certified free-range eggs. Our goal is to use only free-range eggs by 2024. The independent inspection body agroVet monitors animal welfare and guarantees the EU origin of the 25 million eggs we process every year.

Fresh milk or butter is an original raw material and an important quality feature for our Ölz products. The quality of the product is based on the origin and freshness of the raw materials, for example through the short delivery routes. Fresh Alpine butter from Austria means that the milk used for butter production comes exclusively from cows from the Austrian Alpine region. This region is precisely defined and predominantly characterized by small-scale farming structures.

For Alpine butter from Austria, we can count on the cows of the alpine dairies in the immediate vicinity - namely the beautiful Bregenzerwald. Around a third of the total volume of alpine butter comes from the Bregenzerwald.

The majority of the fats used in our production, namely 80%, are liquid vegetable oils (rapeseed oil, sunflower oil, etc.) and butter. For example, our entire Ölz bread range and many popular Ölz pastry classics, such as our Ölz Butter Zopf, Ölz Marmor Kuchen, Ölz Mini Schnecken Schoko & Creme and Ölz Milch Brötle, are palm oil-free.

Ölz der Meisterbäcker aims to produce all its baked goods as naturally as possible. We only use palm oil when it cannot be replaced in the production process. Palm oil is a vegetable fat that is naturally solid at room temperature. This property enables us to avoid the use of hydrogenated vegetable oils, which produce trans fatty acids that are harmful to health.

We have been working intensively on the issue of palm oil for several years and are in contact with WWF Austria in this regard.

Ölz has been a member of the RSPO (Roundtable on Sustainable Palm Oil) since 2014. Ölz only uses palm fats that are certified according to the marketing form “segregated” (SG) or “mass balanced” (MB).

As also classified by the WWF, palm oil is fundamentally not a “bad” oil. It can be used to cover a large proportion of the global demand for vegetable oils on a comparatively small area of land. However, the cultivation of palm oil must be ecologically, economically and socially compatible. An important minimum standard for cultivation in this respect

Absolute cleanliness and hygienic processing are basic requirements in our bakeries. We pay particular attention to high-quality, natural ingredients. All raw materials used are food-compliant and are selected according to the highest quality testing criteria.

It is important to us to offer products with as few additives as possible and at the same time to ensure an average shelf life and freshness of 14 days. For some products, this can only be achieved by adding preservatives. However, you can rest assured that we proceed with the utmost care and consideration.

We use alcohol in some products in the form of rum to add flavor. You can find the declaration in the list of ingredients (as “rum” or “spirits”). In some products, alcohol is used as a carrier for flavors. In these cases, the alcohol is not declared as it evaporates during the baking process and less than 0.1% alcohol content remains.

We are delighted that you are taking the time to give us feedback on our products. You can reach us directly via our contact form or contact us by e-mail.

You can subscribe to our newsletter here - we look forward to informing you about new products, recipes & much more!

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Delivery to private individuals is not possible for logistical reasons.

Our production and dispatch departments specialize in the distribution of our products via supermarkets. Our employees in the fresh produce department deliver fresh products directly to supermarkets every day. We therefore ask for your understanding that it is not possible for us to ship Ölz products directly or distribute them online.

Our sponsorship activities and partnerships are already fixed for the long term. For this reason, and due to the numerous requests we receive on a daily basis, we are currently unable to support other companies in the form of in-kind or financial contributions. In order not to favor or disadvantage anyone, we have decided to provide various charitable umbrella organizations with ongoing products and a generous annual donation in kind to support the socially disadvantaged.

If you would like to send us a sponsorship request, please complete our contact form in full. A member of staff will then get in touch with you. We ask for your understanding that incomplete applications and requests by telephone, post or e-mail cannot be processed.

We are delighted that our customers are not only convinced by our products, but are also enthusiastic collectors of Ölz promotional materials. However, due to the large number of requests, we are unfortunately unable to send out promotional materials.

We ask for your understanding that we do not send free samples of our products to consumers. We regularly give products to social institutions that use them to support socially disadvantaged people.